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Shipping Costs

Shipping costs, where applicable, are specified prior to final checkout. Our rate table is as follows:

$0 to $20 = $1.00
$20.01 to $100 = $8.50
$100.01 to $500 = $20.00
$500.01 to $1000 = $50.00
$1000.01 to $2500 = $100.00
$2500.0+ = $200.00

Shipping Methods

Oliver Yaphe, Inc. ships our own collection via Canada Post or UPS within Canada and the United States. We do not offer expedited shipping at this time. If you have special shipping needs, please email us at info@oliveryaphe.com prior to placing an order and we will work with you to get you product as quickly as possible.

Our partner products generally ship direct from the designer and shipping method is product specific.

Shipping Locations

Currently we ship within Canada and the United States. If you reside elsewhere and would like to order from our site, please emails us at info@oliveryaphe.com and we will do our best to accommodate your request.

Please note that no deliveries are possible to a P.O. Box address.

Availability

Delivery estimates are provided on each product page. These time frames are estimates and not guarantees. If there are any delays associated with your order, we will contact you as soon as we become aware of them. If you have any questions throughout the delivery process, please contact us and we will do our best to provide as much visibility into the fulfillment process as possible.

Duties & Taxes

You should not face any unexpected items at your door when shopping with us. We have done our best to factor in duties and taxes into your order. That being said, many boutique items are shipped direct from our partners located all around the world. As such, we cannot always state these costs upfront. If you do face any unexpected charges, please contact us at info@oliveryaphe.com and we will help resolve any issues.

Sales Tax

Canadian customers are charged sales tax at checkout according to the following rate table:

Nova Scotia – 15%
Ontario / New Brunswick / Newfoundland – 13%
British Columbia – 12%
Alberta, Quebec, PEI, Manitoba, Saskatchewan, Territories – 5%

US customers do not incur taxes at checkout.

Currency

Our online checkout is in Canadian dollars. Offline orders can be placed in U.S. dollars. Please contact info@oliveryaphe.com for additional details.

Payment Method

Orders are processed through PayPal secure web servers. Once payment is complete you should select to redirect back to the Oliver Yaphe, Inc, website to see your order confirmation details. Email confirmation will also be sent shortly after your transaction has been confirmed on PayPal.

We accept payment via credit / debit cards accepted by PayPal.

Returns

We hope that you love what you buy. In the event that you are unsatisfied with your purchase, please contact us within 15 days of order receipt. We will do our best to help resolve your issues. But please note that returns are dependent on the policies of each specific partner and will vary with each product.

Regardless, please note that shipping costs cannot be reimbursed.

Damages & Defects

It is very important that you inspect the package at the time of delivery. If an item is damaged upon delivery, please contact us immediately and write PRODUCT DAMAGED on any shipping forms you might be asked to sign. If an item is discovered to be damaged after receipt, the item is the responsibility of the buyer.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If a rug has not yet shipped, we will be happy to cancel your order. For other items, we will consult with our product partners and determine their respective cancellation policies.

Rugs

How should I care for my rugs?

The best way to maintain a healthy life of your carpet is to keep it as clean as possible. Regular vacuuming is recommended. If a stain does occur, dilute it with water – but make sure not to get the rug too wet. Do not rub the carpet, but rather blot the stain. Start from the edge of the mark and work your way towards the center.

We also recommend professionally cleaning your rugs from time to time. Make sure that you choose a service provider that specializes in caring for the specific type of rug that you have.

Please note that it is normal for wool rugs to shed. Vacuuming the rug will reduce this shedding over time as will regular wear and use.

Do not put wool or cotton rugs in the washing machine or dryer.

We also suggest using a non-stick underpad under your Oliver Yaphe rugs as extra protection and to prevent the rug from slipping out of place.

What is the difference between a hand-knotted rug and a hand-tufted rug?

Hand-knotted rugs are woven by hand, knot by knot, with diligent craftsmanship and care. Theses rugs represent an incredibly high quality product and each rug is unique in its own way given the manual process involved.

The level of refinement of a hand-knotted rug is measured by the number of knots that fit per square inch. Our contemporary collection has 100 knots per square inch – which is considered a dense knot count. The denser the knot count, the more refined the rug.

Hand-tufted rugs are also made by hand, but instead of tying knots to a base, the wool is pushed through a backing. Oliver Yaphe tufted rugs are made on a cotton backing. The production process is faster for tufted rugs as opposed to hand-knotted rugs. Our tufted rugs are more plush than our hand-knotted collection, which is well suited for our kids collection.

Both rugs are lovely in their own way and are designed to meet different customer tastes and needs.

How are your flat weave rugs made?

Our flat weave rugs are hand-woven on a loom. They are produced in cotton.